2017 October 10 Monthly Meeting
Just in time for Halloween
It's the NARI-MN Fright Night
We all have stories about THOSE homeowners...you know the ones. You see their number pop up on caller-ID and think, "Now what?"
Share your story, that one - send it to the office. The saddest/scariest/most cringe-inducing story will receive 2 free drink tickets. Let's hear YOUR spooky story.
David Lupberger - Managing the Emotional Homeowner
Managing emotional homeowners means managing expectations, and managing the process as well as the project. In this program, I review how to clear set project expectations, how to guide homeowners through the remodeling process, and how to implement specific strategies for managing homeowners during the remodeling process. Done properly, your customers become your biggest fans and best source of future referrals. This course will help attendees:
· Learn how to set clear expectations from the very first client meeting
· Provide a sample paper trail to facilitate customer communication
· Provide a framework to respond to customer warning signals
· Take action to avert lawsuits and other serious problems