BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20171010T213000Z DTEND:20171011T003000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:2017 October 10 Monthly Meeting DESCRIPTION:Just in time for Halloween\n\nIt's the NARI-MN Fright Night\n\nWe all have stories about THOSE homeowners...you know the ones. You see their number pop up on caller-ID and think\, "Now what?"\n\nShare your story\, that one - send it to the office. The saddest/scariest/most cringe-inducing story will receive 2 free drink tickets. Let's hear YOUR spooky story.\n\n\n\nDavid Lupberger - Managing the Emotional Homeowner\n\n\n\nManaging emotional homeowners means managing expectations\, and managing the process as well as the project. In this program\, I review how to clear set project expectations\, how to guide homeowners through the remodeling process\, and how to implement specific strategies for managing homeowners during the remodeling process. Done properly\, your customers become your biggest fans and best source of future referrals. This course will help attendees:\n\n Learn how to set clear expectations from the very first client meeting\n\n Provide a sample paper trail to facilitate customer communication\n\n Provide a framework to respond to customer warning signals\n\n Take action to avert lawsuits and other serious problems X-ALT-DESC;FMTTYPE=text/html:
We all have stories about THOSE homeowners...you know the ones. You see their number pop up on caller-ID and think\, "\;Now what?"\;
\nShare your \;story\, that one \;- send it to the office. The saddest/scariest/most cringe-inducing \;story will receive 2 free drink tickets. Let'\;s hear YOUR spooky story.
\n
\nDavid Lupberger - Managing the Emotional Homeowner
\n
\nManaging emotional homeowners means managing expectations\, and managing the process as well as the project. In this program\, I review how to clear set project expectations\, how to guide homeowners through the remodeling process\, and how to implement specific strategies for managing homeowners during the remodeling process. Done properly\, your customers become your biggest fans and best source of future referrals. This course will help attendees:
·\; Learn how to set clear expectations from the very first client meeting
\n\n·\; Provide a sample paper trail to facilitate customer communication
\n\n·\; Provide a framework to respond to customer warning signals
\n\n·\; Take action to avert lawsuits and other serious problems
\n LOCATION:International Market Square 275 Market Street\, Studio 185 Minneapolis\, MN 55405 UID:e.9196.87 SEQUENCE:3 DTSTAMP:20240328T182239Z URL:https://business.narimn.org/events/details/2017-october-10-monthly-meeting-87 END:VEVENT END:VCALENDAR